SpringHill Suites by Marriott Williamsburg

We had such a great visit—staying here truly made our trip top tier! The room was wonderful, the service was excellent, and everyone we encountered was warm, welcoming, and incredibly accommodating. The complimentary ice cream was a huge hit with the kids—they looked forward to it every day! Breakfast was included with our stay, and it exceeded expectations—those waffles were my favorite. We’re already planning our return and will definitely stay here again. You could tell the staff genuinely enjoy their work—we even saw a few of them high-five each other! Such a fun, positive atmosphere.

I stayed at SpringHill Suites by Marriott during my trip to Busch Gardens Howl-O-Scream in October. After a long day at the park, I really appreciated having a clean room and excellent service. The front desk staff was very helpful and even brought extra towels to our room when we ran out. I was pleasantly surprised to find that the hotel offered complimentary ice cream and popsicles from 5 to 8 p.m. I have never stayed at a hotel that did that before, and it was such a nice touch. The complimentary breakfast was hot, fresh, and delicious. It was one of the best hotel breakfasts I have ever had. I truly enjoyed my stay and plan to return the next time I visit Busch Gardens.

The staff is very friendly and welcoming! And, though I had one minor issue with the room, they are happy to address any issues. Also, the view of the beautiful trees made me feel like I was in a forest instead of next to a parking lot!

Stayed here for 3 nights while visiting Colonial Williamsburg with my family. I had looked at airbnbs & condos, but am glad that I settled on this SpringHill Suites. The room size was perfect for our needs... two comfy queen sized beds, a real closet, a "living area" with a couch, a desk nook and a small "kitchenette" (a countertop with sink, fridge with tiny freezer and a small microwave). The hotel has a pool, which was a big hit with my daughter. My daughter also enjoyed the free ice cream in the evenings. There is a hot breakfast every morning, a mini-store with some food/sundry items, and you can also buy beer/wine. Staff was always super friendly from front desk staff to other random staff members we saw throughout our stay. I would stay here again if we come down to CW in the future!

Great hotel! Located in a good spot and has mid staff. I thought the rooms were a bit dated, but were spacious with a GREAT couch. The cleaning people also had a strange schedule for cleaning rooms, once every four days and towels every two days. The best part of the hotel would be the food offerings. They had a decent selection for breakfast, but had free ice cream every night! What a nice idea. Overall, the hotel got the job done and had great side amenities and many other things located in the area.

Stayed here for four nights this past week. We had trouble connecting my daughters xbox to the wifi. The front desk offered to send someone up and Ricardo went above and beyond to get it connected. When he couldn't get it he had another employee come to help and they got it working. My daughter was grateful, as were we. The room was clean, staff super friendly, and also recommended a great local Mexican restaurant to eat at. I would definitely stay here again!

I stay at A LOT of hotels on the east coast and I have to say, I was so impressed with this hotel. All of the staff we encountered were so friendly and helpful. The room was immaculately clean. They offered free ice cream each night. The breakfast had a lot of options and they constantly replenished the hot food. Especially given the hotel is in a "tourist" area and was packed they were on point. We had a bit of a problem with our cable and they sent someone to look at it and they constantly updated us with the status and it was due to a storm. Came back on and had no other issues. Would defiantly stay here again!!!

Shondell is by far one of the most professional and outgoing AGM’s I’ve come across. She has gone above and beyond to make my stay possible, along with her welcoming demeanor everytime I am at the hotel. She is truly a gem and is a great leader for the hotel team. I could go on about Shondell, but you will notice the service once you meet her!